Copyright: Corel© 1996 Corel Corp.


Technical Support Help

Sales

Technical Support Services

Additional Customer Support


Sales

To order additional products or supplementary materials please call the Sales Center at (800) 772-6735.


Calling Customer Support
Additional Customer Support

For information on North American technical support programs please contact:

Corel WordPerfect Priority Service Sales at 1-800-861-2160.

For information on International technical support programs please contact:

UK - 44 1932 821421

Australia - WANG Australia - 02 898 6856

New Zealand - The Number One Service Company - 09 526 1155

South Africa - Zimele Technologies - 021-658-4222


Additional Customer Support Services
Technical Support Services

Technical Support is provided in the form of electronic support which is available at no extra charge through the Corel Bulletin Board Service (BBS), the Corel Fax-On-Demand service, the World Wide Web and FTP Internet sites and Compuserve*.

*Online service providers and other support details are subject to change without notice.

IVAN 24-Hour Automated Support System

IVAN, our Interactive Voice Answering Network, contains answers to commonly asked technical questions and allows you to solve your own problems 24 hours a day, 7 days a week. IVAN is regularly updated with the latest information, tips, and tricks. You can also request that IVAN solutions be faxed to you. There is no charge for the IVAN service beyond the cost of the telephone call. To use this service, please call (801) 765-4038.

Fax-On-Demand Service

If you have a fax machine, you can get detailed information about Corel's WordPerfect products, supplementary materials and services, and Customer Support solutions to common problems, 24 hours a day, by calling (801) 765-4037.

Electronic Support for the Hearing Impaired

Customers with a telecommunications device for the deaf (TDD) or teletypewriter (TTY) can get support Monday through Friday during normal business hours by calling (801) 765-4032.

Corel's WordPerfect BBS

If you have a modem and communications software package, you can access Corel's WordPerfect Bulletin Board Service (BBS). You can download files, including printer drivers, troubleshooting information, and utilities, and you can transfer problem files to Customer Support through the BBS. For an explanation for how to access and use the BBS, call (801) 765-4033.

To access the BBS, call (801) 221-5197.

Make-It-Perfect

To record requests for product and policy enhancements, call (801) 765-4030.

CompuServe

If you have a CompuServe membership, you can access WordPerfect technical information by entering GO COREL at the CompuServe prompt. On this forum, you can quickly search the Corel WordPerfect technical information database for answers to many of your technical questions or problems. This site also contains printer drivers and other files you can download.

Internet

The World-Wide Web address for WordPerfect on the Internet is http://www.corel.com. At this location, you can quickly search the Corel WordPerfect technical information database. From the database, you can read, print, or download documents that contain answers to many of your technical questions or problems. This site also contains printer drivers and other files you can download.

If you need to contact Corel in writing about your suite products, please use the following address:

ATTN CUSTOMER SUPPORT

COREL CORPORATION LIMITED

567 E. TIMPANOGOS PKWY

OREM, UT  84057